Frequently Asked

Questions

CONTACT

How can I get in touch with you?

Our company is based out of Dimondale, Michigan. Our hours of service are Monday to Friday from 8am to 5pm EST (excluding holidays).

To reach our team, please visit our contact page to submit your inquiry or, within North America, call 517-925-8148 within our service hours.

When can I expect a response to my email?

We generally respond to email within 24 hours.

ORDER

Can I place an order over the phone?

Yes!  We will be delighted to serve you in this way, however, it is easier to go online and place your order through our amazing website.

Can I add or remove products from my order?

If you contact us in time, we can usually update an order before it ships.

I want to cancel my order.

Changed your mind? Made a mistake? That’s okay!

Please reach out to us through our contact page or give us a call and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment but we do offer a refund for items returned in new condition.

There's something wrong with the order/products I received!

We’re so sorry about the mix-up.

If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the packing slip (clearly displaying the order number and any initials marked) and all the units received (preferably in the original packaging). One of our service team members will be happy to further assist in resolving this issue!

If an item is faulty, please provide a clear photo of the unit(s) received and a description of the issue.

How can I exchange/return an online purchase!

We don't offer exchanges but we do have a 30-day Return Policy on all items purchased directly from us.

Please refer to our Return Policy in our Terms & Conditions. Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer’s policies over which we have no control.

BILLING

What methods of payment do you accept?

We currently accept major credit cards. Sometimes, payments can be made via check or PayPal. Just contact us for more information on these options.

When will my payment be processed?

Your card will be charged after your order has been successfully placed.

SHIPPING+DELIVERY

Where does O3Vets ship to?

We are proud to say that O3Vets offers worldwide shipping! For international shipping, you’ll need to call your order in.

How long does an order take to process?

We try to get to orders as quickly as we receive them and in most cases fulfill orders within one business day. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions).

How long does it take to ship?

We use various couriers depending on destination and, as a result, shipping times vary. Most USA orders arrive within 2-4 business days. International orders can take up to 21 days.

You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.

Which shipping courier do you use? Where are your orders shipped from?

We use the USPS, UPS and DHL for international orders.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive an email from Pitney Bowes (PB) with your online tracking information.

Are there any taxes, brokerage, or customs fees?

Any applicable taxes are applied to your full order (including shipping). This will be reflected by the total cost upon checkout. For international shipments, you may be charged customs fees. You must work directly with the carrier or your own customs broker to pay these.

PRODUCTS

Do you test on animals?

O3Vets does not test on animals and we do not ask others to do so.

I am interested in selling your products on my website/in my store.

For retailer or distribution inquiries, please click on the appropriate wholesaler or affiliate link on our website and our service team will be happy to further assist!

OZONE THERAPY

What is ozone therapy?

Ozone therapy is a medical treatment that uses activated oxygen (ozone) to treat many chronic and acute diseases. It increases oxygen levels and utilization, destroys pathogens and activates the immune system. It can be applied topically, infused into the blood and tissue through various means or introduced into a fluid or oil which acts as a carrier.

What do I need to do ozone therapy?

An ozone generator, oxygen, oxygen regulator and accessories to apply ozone to the patient are the main components. Because there are a number of ways to apply ozone, it would be best to call and talk to a specialist or consult your veterinarian.

Why should I buy from O3Vets?

We are the #1 provider of veterinary ozone therapy equipment and training in North America. We provide state-of-the-art equipment at an affordable price, and because we deal directly with hundreds of veterinarians, we have the experience necessary to provide you with the proper training and support to make you successful.

How is ozone administered?

There are many different ways to administer ozone, but the most common ways are: infusing it into the blood (MAHT), rectal insufflation and ozonated fluids.

Where do I find more research on ozone therapy?

You can check out our YouTube channel at www.youtube.com/o3vets or do a search on www.PubMed.gov for “Ozone Therapy”. There are over six hundred research articles available there.

How long does ozone last?

The half-life of ozone in a sterile fluid is approximately 45 minutes. The half-life of ozone in air is approximately 2 hours. Ozone cannot be stored unless it is stabilized in an oil (like ozonated olive oil).

PET PARENTS

Can I do it on my pet at home?

Yes, however, it must be under the supervision of a veterinarian. You will need to work with your veterinarian to get the equipment and supplies that you need to treat your pet at home.

Where can I find an ozone veterinarian?

Check out our veterinary map at www.o3vets.com/vets

What if there is no veterinarian near me?

We may be able to work with a local vet to get them setup to do ozone therapy. Contact us and we’ll see what we can do to help you find a veterinarian in your area who may be open to joining the ozone therapy revolution!

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Thank you! We hope you enjoy this introduction to ozone therapy.